Licensed by the Commission on Post Secondary Education

Approved by the Nevada Real Estate Commission

Student Policies and Procedures

 

1. Mission Statement

• Our mission statement is to provide and maintain high quality educational programs and services needed to prepare those entering the real estate profession through distance learning, and also protecting the public by enforcing a rigorous, demanding and relevant curriculum. Ensuring that our students are the most successful members of the real estate profession by being dedicated to providing high-quality professional education to the real estate community. We approach learning practices with a deep sense of purpose and responsibility in accordance with the highest standards of accountability. At Avalon School of Real Estate our students are our greatest investments.
• Mission Statements are included in every package of student course materials.
• Mechanisms are established for periodic review of the mission statement.

2. Accreditation

• The state of Nevada Department of Business and Industry, Real Estate Division approves all real estate related courses.
• Licensed to operate by the Commission on Postsecondary Education

3. School Materials

• Avalon School in order to provide the best products available to our students uses course material published and or created by companies or organizations not affiliated with Avalon School. This material should be used for educational purposes only and is not designed to be interpretations of any laws, but recommended for practice and testing only.

4. Governing Body and Faculty may be reached during business hours at (775) 688-3222.

5. Location of office and classroom

• Avalon School is located at 1135 Terminal Way Suite 204 Reno, NV 89502. Please take 395 to Mill St. Exit east onto Mill St. Turn right on Terminal Way and head south. Building is on the west side of the Street.
• The offices and classrooms are in compliance with the Americans with Disabilities Act of 1990. Students with disabilities will be accommodated.

6. Operating Hours

• Our staff is available to answer telephone calls Monday – Friday 9:00am – 5:00pm
• The admissions office will be closed and courses will not be sold during Federal or State recognized holidays.

7. Mobile/Cell Phone Policy

• Cell phones must be completely turned off while in the classroom during final examinations.
• Students who repeatedly use or receive cell phone calls during final exams will be asked to leave the classroom.
• Landline phones within the office are available for student use at the discretion of the instructor.

8. Tuition Policy

• All students are required to pay the full amount of tuition before the start date of the course.
• At no time will tuition transfer from one student to another whether the course has started or not.
• Tuition may be paid in any of the following forms: cash, personal check, certified checks, Visa, Master card, American Express or Discover.
• There will be a $50 fee charged for a dishonored check. This is in addition to any fee the student’s own financial institution may charge.
• If a student’s check is dishonored after issuance of a certificate of completion of a course to student, that certificate will be invalidated.
• If a student’s credit card transaction is charged back by the card issuing bank after the issuance of a certificate of completion of a course to student, that certificate will be invalidated.

9. Refund/Cancellation Policy

9.1     NRS 394.449  Requirements of policy for refunds by postsecondary educational institutions.

1.  Each postsecondary educational institution shall have a policy for refunds which at least provides:

(a) That if the institution has substantially failed to furnish the training program agreed upon in the enrollment agreement, the institution shall refund to a student all the money the student has paid.

(b) That if a student cancels his or her enrollment before the start of the training program, the institution shall refund to the student all the money the student has paid, minus 10 percent of the tuition agreed upon in the enrollment agreement or $150, whichever is less, and that if the institution is accredited by a regional accrediting agency recognized by the United States Department of Education, the institution may also retain any amount paid as a nonrefundable deposit to secure a position in the program upon acceptance so long as the institution clearly disclosed to the applicant that the deposit was nonrefundable before the deposit was paid.

(c) That if a student withdraws or is expelled by the institution after the start of the training program and before the completion of more than 60 percent of the program, the institution shall refund to the student a pro rata amount of the tuition agreed upon in the enrollment agreement, minus 10 percent of the tuition agreed upon in the enrollment agreement or $150, whichever is less.

(d) That if a student withdraws or is expelled by the institution after completion of more than 60 percent of the training program, the institution is not required to refund the student any money and may charge the student the entire cost of the tuition agreed upon in the enrollment agreement.

2.  If a refund is owed pursuant to subsection 1, the institution shall pay the refund to the person or entity who paid the tuition within 15 calendar days after the:

(a) Date of cancellation by a student of his or her enrollment;

(b) Date of termination by the institution of the enrollment of a student;

(c) Last day of an authorized leave of absence if a student fails to return after the period of authorized absence; or

(d) Last day of attendance of a student,

Ê whichever is applicable.

3.  Books, educational supplies or equipment for individual use are not included in the policy for refund required by subsection 1, and a separate refund must be paid by the institution to the student if those items were not used by the student. Disputes must be resolved by the Administrator for refunds required by this subsection on a case-by-case basis.

4.  For the purposes of this section:

(a) The period of a student’s attendance must be measured from the first day of instruction as set forth in the enrollment agreement through the student’s last day of actual attendance, regardless of absences.

(b) The period of time for a training program is the period set forth in the enrollment agreement.

(c) Tuition must be calculated using the tuition and fees set forth in the enrollment agreement and does not include books, educational supplies or equipment that is listed separately from the tuition and fees.

(Added to NRS by 1985, 989; A 1989, 1460; 1995, 325; 2005, 635; 2015, 341)

Cancellation:  Students have the right to cancel this enrollment agreement for three days from the date of the agreement for any reason.

Process for Cancellation:  Students may cancel their enrollment by simply emailing a request for cancelation to avaloninfo@charter.net or in person at 1135 Terminal Way, Reno, NV 89502 by appointment only. Avalon School will return any monies paid by the student within 15 days of the request to cancel.  Any funds paid by a third party on behalf of the student will be returned to the payee. Students who cancel after the three-day cancellation period are subject to the institutions refund policy.

10. Admissions

• Course enrollment may be done online at avalonrealestateschool.com or call 775-688-3222 or by email to avaloninfo@charter.net Books and study material will be given to the student at the time of registration and payment, any phone/fax orders will be mailed to the student. Office hours are Monday through Friday 9:00am to 5:00pm by appointment only. Our school is located at 1135 Terminal Way, Suite 204. This is the location for the proctored final examination unless other arrangements are made with the approval of the School and the Nevada Real Estate Division.
• Students must be a minimum of 17 years of age and submit proof along with the enrollment agreement and must also comply with the policies in this document.
• If your first language is not English, it is essential that your English language skills are good enough to undertake an intermediate academic course that is taught and examined in English.
• Avalon Real Estate pre-licensing courses are completed by correspondence study only.
• A student’s admission is valid for 1 year. All courses for which the student has enrolled must be completed within this timeframe or the student will have to re-enroll.

11. Updates to Student Contact Information

• If a student’s telephone number, email address, or physical mailing addresses change, the student must notify the admissions office in writing.
• Until notified of a change, the school will consider the original contact information to be valid and current.

12. Academic Integrity

• Avalon School upholds the highest standards of academic integrity and honesty. The school has a no tolerance policy toward cheating, plagiarizing, and academic Dishonesty.
• A violation of academic integrity would include, but would not be limited to, any of the following: cheating on an examination, copying work completed by another person, falsifying identity, falsifying data, destruction of school property, theft of another student’s personal property, and stealing examination questions.
• Upon learning of a student’s violation of the school’s academic integrity policy, the school will notify said student within a five business day period in writing. The student will have three business days to reply.
• If the student has already received a certificate of course completion, the school may nullify the certificate

13. Student Conduct

• Students are expected to act appropriately while in classrooms or on school property. “Appropriately” includes using social manners, respect for instructors and other students, respect for school property, and remaining quite while in the classroom.
• Any student acting in a manner deemed inappropriate by the school may be expelled. Inappropriate behavior consists of: violating any policy contained in this catalog, harassment or annoyance of other students or instructors, destruction of school or student property, not remaining quite during class.

14. Complaints

• Any questions or problems that have not been satisfactorily answered or resolved should be directed to the Nevada Commission on Postsecondary Education, 8778 S. Maryland Parkway, Suite 115, Las Vegas, NV 89123

15. Credit for Previous Training

• The Real Estate Division requires proof of the completion of 45 hours of Principles and Practices and 45 hours of Law and Ethics. These courses may be taken at a state approved private school or college or university, 3 semester credits are the equivalent of 45 clock hours. You would have to complete the 18 hours of Nevada License Law unless these courses were taken at a school, college or university in Nevada. For instance, if you had taken 45 hours of principles in another state, you would still have to complete the remaining 45 hours of Law including 18 hours of Nevada Law.

16. Standards of Progress

• An instructor is available to answer student questions regarding instruction/materials Monday through Friday 9:00 AM to 5:00 PM by email. A response will be made within a 24 hour period.
• Home study courses are referred to as Independent Study or Correspondence Study Programs
• Each course provides lessons that you can review at your own pace, and exams that measure your understanding of the material. Students will be given a series of quizzes which are designed to be taken in the correct order after each lesson. Students must mail, fax, or email each quiz answer sheet only to the school after completion. An average score of 75% must be maintained in the students overall progression to be able to take the final school exams. If at anytime after completion of a lesson, the school, or the student feels that their progression is sub-standard, below 75%. The school will contact the student or visa versa and implement a strategy to bring the student up to par before student proceeds to the next lesson.
• Home study students can not complete more than 8 clock hours of education per day. Home –study course material is designed to allow the students to conduct their education at their own pace and location. Course completion will not be granted until the calendar clock hours of the course have expired.

17. Tuition and Course Types

• The following is a complete list of programs offered by Avalon School and corresponding tuition for each course.
• Tuition costs may change without notice.
• Tuition listed below is not inclusive of any discounts periodically offered.
• Tuition listed below is inclusive for related courses.
• Student’s enrollment is good for 12 months. However, a 12 month extension may or may not be available to the student for and extension fee of $100 each time the course is extended.
• Real Estate Pre-licensing (90 Hours $195.00) see page 6 for course directions
• Real Estate Contracts & Agency (30 Hours $100.00) see page 7 for course directions
• Real Estate Law & Ethics (45 Hours $235.00) see page 7 for course directions
• Real Estate Brokerage (45 Hours $155.00) see page 9 for course directions
• Real Estate Appraisal ( 45 Hours $155.00) see page 9 for course directions
• Real Estate Nevada Law (18 Hours $155.00) see page 8 for course directions

18. Completion

• To receive credit for your correspondence course you must pass a closed book examination with a grade of 75% or higher. Testing can be done at the Avalon School on Fridays at 1:00pm by appointment only. It is a closed book paper and pencil exam that must be completed in the allotted amount of time. If the exam is failed, the student may retake the exam during the next testing cycle. Once you have passed the exam, you will be awarded you certificate of completion. School rules and regulations for final examination are as follows.
• Notes or books are not allowed.
• Cell pones must be turned off.
• Only nonprogrammable calculators that are silent and do not have a keyboard containing the alphabet will be permitted.
• Multiple responses to a single question must be scored as incorrect.
• For a proctored examination, you must have your proctor complete a form that must be notarized prior to having the exam sent to them. Once the proctor form is completed, it must be faxed only to Avalon School with the time and date you will be taking the exam. The form can be downloaded from the Avalon School web-site avalonrealestateschool.com by clicking on the link for proctor form. The student must fill the form out entirely, have the proctor sign it in front of a notary, fax form to the school and school will fax/email the test to the proctor.
• Once you have passed the examination you will be awarded a certificate of completion which will be mailed to you within one week after the completion of the required exam.

19. Academic Progress Records

• Academic progress records will be maintained by Avalon School for a period of 7 years in accordance with the Nevada Real Estate Division. Avalon School recognizes each student’s right to privacy. To this end, student records and information shall be maintained in a manner which will protect this privacy.